FAQ'S

How do we view prices and place an order?

To view prices and place an order you must be a registered user of the website.  Registration is restricted to cleaning and janitorial distributors/wholesalers.  To register, please go to the 'Register' page.  The information provided will be relayed to a third party credit reference agency.  The company reserves the right to accept or refuse an application.  Sensitive data is held securely by the company and is not passed onto any other parties.

Can we order by telephone?

The company does not accept telephone orders.  Orders are accepted via the website and via email and fax.

Where do you deliver to?

The company can deliver anywhere in the UK, Ireland and Europe.  On orders of £250 net, delivery is free to UK mainland excluding the following postcodes: IV – all postcodes, KW1-14, PA 34, 37, 38 & 39, PH 19-26, 30-40, 49 & 50, PH 41.

For the postcodes listed above and all other areas, freight costs will be confirmed prior to order being dispatched or payment being taken.  For further information for your region, please contact us.

When will my delivery arrive?

Orders placed before 14.00hrs will be delivered to locations in UK mainland in 2 working days.  Orders placed after 14.00hrs will be delivered to locations in UK mainland in 2-3 working days. Deliveries are made by a reputable third party courier and will arrive between the hours of 09.00 and 19.00.  Time specific deliveries can be made although a surcharge will be applied.  For delivery lead times to other regions please contact us.

Do I have to sign for the delivery?

Yes, the courier requires an authorised signature on site when delivering.

Can I return an unwanted item?

If for any reason you want to return any item it can be returned within 7 days of you receiving the item, as long as it is unopened and in good condition. Please ensure that all seals have not been broken and packaging / shrink wrap is intact.

To arrange the return of your unwanted items please send an email to info@cleaningsupport.com where you will be given a returns number and advised how to proceed. All refunds will be inclusive of VAT but please note that carriage charges will not be refunded.

What happens if an item is faulty?

If you have received an item that is faulty you should notify us in writing within 3 days of receipt of the item. We will then arrange collection of the faulty item and send out a replacement.

For any further information please contact us.