Terms

and Conditions

Interpretation

In these Terms and Conditions the following words and phrases shall have the following meanings:

“The Client or Buyer” is the person, firm or company who purchases the Goods or Services from the Company:

“The Company” means Cleaning Support Europe Ltd

“Contract” means the Contract between the Company and the Buyer that shall be deemed to incorporate these Terms and Conditions.

“Place of Delivery” means the place to which the goods are to be delivered

1. Introduction

These terms and conditions apply to the use of this website at www.cleaningsupport.com. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

You will be able to access parts of this website without registering your details with us. However to gain access to prices and to place an order you must complete a distributor application form and be approved. To apply please visit the ‘Register’ page.

The company may revise these terms and conditions at any time. You should check the website frequently to review the applicable terms and conditions. Certain provisions of these terms and conditions may be superseded by designated legal notices or terms located on particular pages of the website. If you do not wish to accept any new terms and conditions after we have given notice, you should immediately cease using the Website.

2. Access

The company shall endeavour to ensure that this website is normally available 24 hours a day, but will not be liable if for any reason this website is unavailable at any time or for any period.

Access to the website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for any reasons beyond the Company's control

3. Ordering

Ordering via this website is possible once you have been approved as a distributor by the Company.

The Company may refuse to accept an order:

1. where goods are not available
2. where they cannot obtain authorisation for your payment
3. if there has been a pricing or product description error; or
4. if you do not meet all eligibility criteria set out in the terms and conditions.

4. Pricing

All prices given exclude VAT at the current rate. VAT will be calculated at the checkout stage of the ordering process.

5. Payment

Payment should be made in full to the Company within the payment terms agreed on the website or within 30 days from date of invoice for credit account customers.  Late payment of invoices will incur additional charges at a rate of 5% over the current Company’s Bank Base rate at a daily rate.  Additionally any distributor discount offered at the point of sale will be withdrawn and the retail price for the goods will apply to all outstanding invoices; the difference will be invoiced separately and will fall due for immediate payment.  Payment shall not be deemed to have taken place until the receipt by the Company of cleared funds.

If the circumstances or status of the Buyer changes, for whatever reason (e.g. bankruptcy or receivership, change of name, litigation by the Company or other third parties etc) the Company reserves the right without prejudice, to cancel or suspend trading with the Buyer, including orders in progress and to demand immediate settlement in full of all outstanding invoices, notwithstanding any previous agreement or arrangements. Ownership of the Goods shall not pass to the Buyer until the Company has received in full, cleared funds all sums due in respect of the Goods and all other sums which are or may become due to the Company or the goods to the value of the outstanding debt. If the goods have been sold on to a third party and the invoice for such is unpaid to the Client, then the Client will reassign the invoice in regards to the goods amount due from the third party back to the Company for collection of goods or payment of the invoice, either action does not indemnify the Client until either 1. The goods are returned 2. The debt is paid by i] The Client ii] the third party.  Interest will be incurred until such time passes. The client hereby gives unconditional permission to the Company or any of its representatives to enter any of their premises to collect unpaid goods or goods to the value of the unpaid amount against the Clients account.

6. Delivery

The Place of Delivery will be the selected location by the Buyer.  The Company shall have the right to deliver in instalments.  All deliveries must be acknowledged by the signature of an authorised person, unless otherwise agreed by the Company.  If ordered Goods are unable to be accepted by the Buyer at the scheduled time and place, the Company reserve the right to render additional charges.

Any dates specified by the Company for delivery of the Goods are intended to be an estimate only.  If no date is specified for delivery of Goods, delivery shall be within a reasonable time.Any orders under £250.00 net will incur a delivery charge subject to order status. Any orders over £250.00 net will not incur a delivery charge subject to the whereabouts of the buyer.  For further information on delivery charges, please contact the Company prior to ordering.  Subject to the other provisions of these Terms, the Company shall not be liable for any loss, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the Goods.

7. Cancellation and Returns

Requests by a Customer for cancellation or amendment of any order or for the rescheduling of delivery will only be considered by the Company in writing to info@cleaningsupport.com or faxed to 0844 848 2414 and shall be subject to the written acceptance of the Company or if cancelled or rescheduled at the request of the customer, then the customer shall indemnify the Company against all loss costs (including the cost of labour and overheads incurred), damages, charges and expenses arising out of the order and the cancellation.

The Buyer must return all unwanted goods within 7 days of the delivery date. The buyer shall pay the cost of returning the Goods. If the Company receives a valid reason for the return of Goods, then the Company may credit the Buyer for cost of returning the Goods. Goods that are deemed to be faulty will be credited in full.  Returned goods will incur a 20% Re-Stocking fee. 

8. Risk in and Ownership of the Goods

Risk in the Goods shall pass to the Buyer on delivery.

Ownership in the Goods shall not pass to the Buyer until the Company has received in full cleared funds all sums due in respect of the Goods and all other sums which are or may become due to the Company from the buyer on any account.

9. Warranties

The Company warrants that the goods will be of satisfactory quality and to the specification or within reason of the product ordered.

If the Buyer wishes to make a claim under this warranty, the Buyer shall give written notice to the Company by email or fax within 3 working days of the discovery of the defect and give the Company a reasonable opportunity to inspect the Goods in question to the following address, PO Box 384, Bicester, Oxon, OX26 9GB. The Company shall not be liable for any breach of warranty if the Buyer makes any further use of the Goods after giving such notice or alters or repairs the Goods without the agreement of the Company. The Company’s liability under the warranty shall be limited to repairing or replacing the Goods in question or refunding the price of on return of such Goods, minus any deductions deemed necessary.  In the event that a mechanical component ie: pump or motor has been installed by anyone other than the nominated Company distributor, the warranty will be void.

10. Data Protection Disclosure

The Company will on occasion whilst you maintain an account with them make a search with a credit reference agency.  They may also make enquiries about principal directors or any third party whatsoever. This information will be stored as required by the current Data Protection Act. The Buyer shall not use or deal with the Goods or Company catalogues, brochures, leaflets, lists or website so as to infringe, interfere with or weaken any of their rights under or in respect of any patents, processes, proprietary information, trademarks, registered designs, logos, artwork or copyright in connection with the goods without the Company’s prior written permission.

11. Links

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. The Company has not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. They therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

You may not create any links to this Website.

You shall fully indemnify the Company for any loss or damage they or any of their group companies may suffer or incur as a result of your breach of clause 11.

12. Registration

Visit the ‘Register’ page.  Following receipt of your completed registration, the Company will relay the information to a third party credit reference agency.  The Company reserves the right to accept or refuse an application.  Sensitive data is held securely by the Company.

Each registration is for a single user only.  The Company does not permit you to share your user name and password with any other person nor with multiple users on a network.  Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact the Company immediately.

The Company may suspend or cancel your registration immediately without notice at our reasonable discretion or if you breach any of your obligations under these terms and conditions.